Changes to SonicWALL's DOA Procedure

Effective from Monday 8th of March 2010, Dead On Arrival (DOA) responsibility is no longer in the hands of Resellers / Distribution. SonicWALL will take care of DOA handling directly, this means the replacement appliance will be shipped directly by SonicWALL and NOT by Resellers / Distribution. 

On the rare occasion that you receive a firewall that is DOA your first call should be SonicWALL Technical support. http://www.sonicwall.com/emea/Support.html or call them on 00800 7664 2925.