SonicWall :: Subscriptions

Support / Firmware / HW

SonicWALL Support / Firmware / Warranty

SonicWALLs Support / Firmware / Warranty service is essential for customers wishing to maintain the security of their appliance.


Available in 24x7 and 8x5 (for some) versions, although SWO provide telephone support for all units we ship, we recommend keeping this subscription up-to-date at least for your warranty and firmware.

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SonicWALL Global Support Services are designed not only to keep your security infrastructure current, but also to react swiftly to any problem that may occur. However, that’s not enough to keep your network safe these days. So our support services also include crucial updates and upgrades, technical support, access to extensive electronic tools and timely hardware replacement.

E-Class Support 24x7

Designed for customers with SonicWALL E-Class solutions, SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently. SonicWALL E-Class Support 24x7 is an around-the-clock support service that includes:

  • Direct Access - 24x7x365 access to a team of highly-trained senior support engineers
  • Telephone/Web-based Support - 24x7x365 telephone and Web-based technical support
  • Software/Firmware Update - for all software and firmware updates and upgrades
  • Hardware Replacement - Advance Exchange for replacement of defective hardware
  • Support Tools - access to SonicWALL's electronic support tools


Dynamic Support

Designed for customers who need continued protection through on-going firmware updates and advanced technical support, SonicWALL Dynamic Support is available during normal business hours, or 24x7, depending on your needs.


SonicWALL Dynamic Support 24x7

Customers with mission-critical network requirements cannot afford downtime.  Available in one-, two- and three-year agreements, SonicWALL Dynamic Support 24x7 is an around-the-clock support service that includes:

  • Telephone/Web-based Support - for basic configuration assistance 24x7
  • Software/Firmware Updates - for all software and firmware updates and upgrades
  • Hardware Replacement - Advance Exchange for replacement of defective hardware
  • Support Tools - access to SonicWALL's electronic support tools


SonicWALL Dynamic Support 8x5

Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:

  • Telephone/Web-based Support - for basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)
  • Software/Firmware Updates- for all software and firmware updates and upgrades
  • Hardware Replacement - Advance Exchange for replacement of defective hardware
  • Support Tools - access to SonicWALL's electronic support tools


SonicWALL Software and Firmware Updates

For customers with their own SonicWALL-certified IT staff, there’s SonicWALL Software and Firmware Updates. This simplified offering includes an annual subscription to firmware updates and upgrades, along with return to factory hardware replacement in the event of failure.

0845 270 7744