Features and Benefits

• Anywhere, anytime remote support improves customer satisfaction and support staff productivity.
• Clientless connectivity eliminates the need to download and pre-install a “fat” client, minimizing customer frustration and set-up overhead. In addition, the “thin” client greatly reduces on-site travel expenses and equipment cross-shipping costs.
• Chat functionality provides an efficient communication alternative to costly phone support.
• File transfer capability provides fast, convenient and secure access to local and remote files.
• Tight integration with existing LDAP, AD, NT Domain, RADIUS, RSA or Vasco infrastructure ensures that the customers’ identities are confirmed. Alternatively, the local database of the SSL VPN appliance and tokenless two-factor authentication can be utilized.
• Diagnostic capability enables a Technician to quickly obtain system information for the customer’s computer.
• Logging and reporting functionality enables managers to supervise remote support activity within the organisation.
• Personalized customer Web portal enhances the user experience by providing a familiar look and feel.
• Technician Web portal facilitates the management and scheduling of the support queue.
• Integration with SSL VPN administrative interface enables the IT administrator to easily license and configure the module
• 256-bit AES SSL encryption of the data by the SSL VPN appliance provides a secure environment for the data and assists in the effort to be compliant with regulations like Sarbanes-Oxley and HIPAA.
• Seamless integration of the SSL VPN appliance behind any firewall enables organisations to leverage their existing network infrastructure.